Schedule

Break-Out 1

Seibert

Break-Out 2

GitProtect

Kavitha Vaikunthavasan

5 tips to create a support portal customers and agents love using

Jira Service Management is a great tool to manage support or service requests. But out of the box it’s a bit bland. Learn 5 tips to customize your JSM portal so both your customers and support agents will love using it.

Khrystyna Shparyk

Ensuring Business Continuity in Atlassian Cloud: Backup and Disaster Recovery Essentials

Gartner predicts that within the next three years, 75% of enterprises will prioritize backing up SaaS applications. Your backup and disaster recovery strategy must be thoughtfully designed to comply with strict regulations  and Atlassian's Shared Responsibility Model. Join this session to discover best practices for Jira and Bitbucket backup and disaster recovery.

Break-Out 3

Decadis

Break-Out 4

Release Management

Dave Wuensch

Jira data unleashed – with Smart Fields for Jira

Having the right data at your disposal is crucial for efficient ticket handling. What is accessible in an easy way is sometimes only the famous tip of the iceberg. Learn how Smart Fields for Jira can leverage the Jira experience of your users by bringing calculated live fields into your issues, gadgets and JQL searches.

Filip Tomaszewski

Releasing Tasks: Does it work for Enterprise?

Agile and DevOps enable continuous delivery, which has become a mainstream process for engineering teams. In large-scale enterprise environments, this evolves to releasing components with integrated quality gateways and compliance checks. Discover how to manage this process using the Atlassian Jira and Release Hub.

Break-Out 5

EazyBI

Break-Out 6

ACA Group

Ilze Leite-Apine

Filling Communication Gaps with eazyBI Reports and Charts

One of our biggest strengths is the ability to communicate. In this talk, I’ll show how you can use eazyBI to report on Jira Service Management data and help teams communicate better. We’ll look at how clear, reliable reports—and a shared understanding of what and how you measure—can improve communication within teams, between teams, and with clients.

Dave Mathijs

Atlassian's approach on Enterprise Strategy and Planning